Return Period:
– You have the right to return the products purchased from our website within 14 calendar days from receiving the order.
Return Conditions:
– Products must be in their original condition, unopened, unused, and in their original packaging.
– Returns of damaged or used products are not accepted.
Exception
For damaged/wrong items/missing products, please contact us to arrange a refund or exchange within 48 hours of receiving the package. To support claims, please send photographic evidence, full name, and order number.
Return Procedure:
– To initiate a return, you can contact us at contact@cia-nailsandbeauty.co.uk or at 0787 7606154.
– If your return is accepted, you can send the product back to the address:
288 Hale Lane,
HA8 8NP, Edgware,
London, United Kingdom
– Before returning an item, please include a note with the following information:
Full name
Order number
A brief explanation of why the product is being returned
Photos as evidence in case of defective or damaged products
– Items returned without first requesting a return will not be accepted.
– You will receive detailed instructions on the return procedure.
– The cost of returning the products will be borne by the customer, unless the return is due to manufacturing defects or errors on our part.
Refund Process:
– A refund will be issued within 7 working days of receiving the returned product.
– The refunded amount will include the product price, excluding the initial shipping cost, which will be deducted.
– The refund will be processed using the same payment method used to purchase the product.
No refunds are accepted for any of the trainings courses offered.
These are the main aspects of our return policy.
For further details or questions, please refer to the “Terms and Conditions” section on our website or contact us directly.
Thank you for your understanding and for choosing our products!